At Kiss Beauty Makeup, we want you to love your professional-quality cosmetics and beauty tools as much as we do. If you’re not completely satisfied with your purchase of our eye makeup, face cosmetics, or beauty accessories, we’re here to help with our straightforward returns process.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return:

  • Items must be unused, in their original packaging, and in resalable condition
  • All safety seals and product labels must be intact
  • Proof of purchase is required
Important: For health and safety reasons, we cannot accept returns on the following opened products:
  • Cream Foundation
  • Cream To Powder products
  • Concealers
  • Eye Cosmetics (including Eye Shadow, Eye Liner, and Eye Brow Make-Up)
  • Eyelashes (once packaging is opened)
These items may only be returned if unopened and in original sealed packaging.

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact our Customer Care Team at [email protected] within 15 days of receiving your order
  2. Provide your order details and reason for return/exchange
  3. Wait for approval – we’ll respond within 24-48 hours with return instructions
  4. Package your items securely – include all original packaging and accessories
  5. Ship your return to our address (provided in your approval email)

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Kiss Beauty Makeup Team,

I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].

Items to return/exchange:
– [Product Name 1], Quantity: [X], Reason: [Reason]
– [Product Name 2], Quantity: [X], Reason: [Reason]

I confirm that the items are [unused/unopened] and in their original packaging.

Please advise on next steps for processing this request.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Shipping Address]

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 5-7 business days
  • Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs are non-refundable (except in cases of our error)
  • For exchanges, we’ll ship your new item once the return is received

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

International Returns

For our international customers (excluding some Asian and remote regions):

  • All customs fees and return shipping costs are the customer’s responsibility
  • Please mark the package as “Returned Goods” to avoid additional customs charges
  • Refunds will be issued in USD and may be subject to exchange rate fluctuations

Damaged or Defective Items

If you receive a damaged or defective product (like our premium brushes or eye cosmetics), please contact us immediately at [email protected] with photos of the damaged item and packaging. We’ll arrange for a replacement or refund at no additional cost to you.

For any questions about our returns policy, don’t hesitate to contact our beauty experts at [email protected]. We’re here to ensure your Kiss Beauty Makeup experience is as flawless as your makeup application!