Welcome to Kiss Beauty Makeup’s FAQ section! We’re here to answer all your questions about our professional-quality beauty products, shipping policies, and more. At Kiss Beauty, we believe in making beauty accessible with our affordable luxury products delivered right to your door.

Product Questions

What types of beauty products does Kiss Beauty Makeup offer?
We specialize in professional-quality makeup and beauty accessories including:
  • Eye cosmetics (liners, shadows, brow makeup)
  • Face makeup (concealers, foundations, cream to powder products)
  • Beauty tools (brushes, combs, eyebrow stencils)
  • Eyelash products
Our products are designed for both personal use and professional makeup artists.
Are Kiss Beauty products suitable for sensitive skin?
While our products are formulated to be gentle, we recommend checking individual product ingredients if you have specific sensitivities. We don’t currently offer a dedicated hypoallergenic line, but many of our customers with sensitive skin enjoy our cream-based products.
How do I choose the right foundation shade?
Our cream foundations and cream-to-powder products come in a range of shades. For best results, we recommend:
  • Checking our online shade guide (coming soon!)
  • Ordering samples if available
  • Considering your skin’s undertones (warm, cool, or neutral)
If you need assistance, our customer service team can help guide your selection.

Shipping & Delivery

What shipping options are available?
We offer two convenient shipping methods:
  • Standard Shipping ($12.95): 10-15 business days via DHL or FedEx with tracking
  • Free Shipping (orders over $50): 15-25 business days via EMS with tracking
All orders are processed within 1-2 business days from our Colorado headquarters.
Do you ship internationally?
Yes! We ship worldwide except to some Asian destinations and remote areas. International orders include:
  • All duties and taxes calculated at checkout
  • Careful packaging to protect your products
  • Tracking information provided
Delivery times may vary based on destination.
How can I track my order?
Once your order ships, you’ll receive an email with tracking information. You can use this tracking number on the carrier’s website (DHL, FedEx, or EMS) to monitor your package’s progress. If you haven’t received tracking information within 3 business days of ordering, please contact us at [email protected].

Returns & Exchanges

What is your return policy?
We want you to love your Kiss Beauty products! Our return policy includes:
  • 15-day return window from receipt of delivery
  • Products must be unused and in original packaging
  • Refunds will be issued to original payment method
  • International customers are responsible for return shipping costs
For hygiene reasons, certain products like opened cosmetics may not be eligible for return.
How do I initiate a return?
To start a return:
  1. Email [email protected] with your order number and reason for return
  2. We’ll provide return instructions and address
  3. Ship your return using a trackable method (recommended)
  4. Once received and inspected, we’ll process your refund
Please allow 5-7 business days for refund processing after we receive your return.

Payment & Account

What payment methods do you accept?
We accept all major payment options for your convenience:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are securely processed to protect your information.
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect all transactions. We don’t store your full payment details on our servers. You can shop with confidence knowing your financial information is secure.
Do you offer gift cards or loyalty programs?
Currently, we don’t offer gift cards or a formal loyalty program, but we frequently run promotions and special offers for our valued customers. Sign up for our newsletter to stay informed about upcoming deals!

Customer Service

How can I contact customer service?
Our friendly customer care team is happy to help! You can reach us at: We typically respond to emails within 24-48 hours. For faster service, please include your order number in any inquiries.
Do you offer wholesale or professional discounts?
Yes! Professional makeup artists and beauty businesses can contact us at [email protected] to inquire about our wholesale program and professional discounts. Please include information about your business and needs.

Can’t find the answer you’re looking for? Our beauty experts are always here to help! Email us at [email protected] with any questions about our products, your order, or anything else. At Kiss Beauty Makeup, we’re committed to bringing you professional beauty with affordable luxury.